Frequently Asked Questions
How can I contact Roomalu?
You can contact us by email at contact@roomalu.shop or by phone at +1 (438) 797-2165.
How can I track my order?
If tracking information is available for your order, it will be provided to you once your order has been shipped.
Please check your email for your shipping confirmation and tracking information.
How long does shipping take?
Delivery times can vary depending on your location, shipping method, carrier, and product availability.
Estimated delivery information is provided during the ordering process.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply.
Can I return my order?
Yes. Eligible products may generally be returned within 14 days of receiving your order, subject to our Refund & Return Policy and applicable law.
Please contact us before sending a product back.
Who pays for return shipping?
Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, the customer is generally responsible for return shipping costs.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order number and details of the issue.
Where appropriate, we may ask you to provide photographs or other information so that we can review the issue and determine the appropriate solution.
When will I receive my refund?
Once your returned product has been received and inspected, we will process any approved refund.
The time it takes for the refund to appear in your account may depend on your payment provider or bank.
Do you share my personal information?
We respect your privacy. We only use and disclose personal information as described in our Privacy Policy and as necessary to provide our services, process orders, comply with legal requirements, or work with service providers involved in operating our store.
For more information, please review our Privacy Policy.
Do you offer exchanges?
If you would like to exchange an item, please contact us before returning it.
Exchanges may depend on product availability and the applicable return conditions.
Where is Roomalu located?
Our business contact address is:
Roomalu
228 Park 42 Dr
Locust Grove, GA 30248
United States
Still Have Questions?
We're happy to help.
Email: contact@roomalu.shop
Phone: +1 (438) 797-2165