Refund policy

Refund & Return Policy

At Roomalu, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where reasonably possible.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: contact@roomalu.shop
Phone: +1 (438) 797-2165

Please include your order number and a brief description of the reason for the return.

We will provide you with the appropriate return instructions.

Please do not send products back to the address shown on our website without contacting us first.

3. Return Shipping Costs

Unless the item received was damaged, defective, incorrect, or otherwise required to be returned at our expense under applicable law, the customer is responsible for the return shipping costs.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and, where appropriate, clear photographs showing the issue.

We will review the situation and, where applicable, offer a replacement, refund, or other appropriate solution in accordance with applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to make the funds available in your account.

6. Items That Cannot Be Returned

Certain products may not be eligible for return where permitted by applicable law. This may include products that are:

Personalized or made specifically for you
Perishable
Sealed products that are not suitable for return for health or hygiene reasons once unsealed
Products that have been damaged or materially altered after delivery through customer use

Any applicable exceptions will be communicated where required.

7. Exchanges

If you would like to exchange an item, please contact us before returning the product.

Depending on product availability, we may be able to arrange an exchange or provide another appropriate solution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.